On June 22, 2013, Haiwo Machinery (Yangzhou) Co., Ltd. delivered 12 truck-mounted cranes to the first batch of service stations in its Yangzhou plant, which effectively improved the mobility and service capabilities of its service stations and improved the Haiwo service network. Comprehensive service capabilities. Haworth again pushed the service front-end from the service station to the user's site. The 12 services delivered this time are accompanied by a crane, using Dongfeng light chassis, equipped with the HA33 small truck crane imported from Haworth, together with the auxiliary equipment and the modification inside the cabin, it is fully suitable for the hydraulic cylinder, heavy truck and construction machinery engine of the dump truck. The dismantling of the heavy-duty components such as gearboxes, transmissions, axles, and tires assists with stability and hoisting functions, and in particular enhances the comprehensive service capabilities of the service station in field operations. Service status of engineering and construction machinery and vehicles Due to the operation of engineering and construction machinery and vehicles, it is generally in the field far from the urban areas. It has a large mobility and there is no long-term fixed site. The work environment on the job site is poor, spare parts supply is poor, and there are few safe and reliable lifting devices. After a general failure, some large parts (engines, transmissions, axles, and tires) weigh more than a few hundred kilograms. It is time consuming and laborious to disassemble and repair the site. Due to the lack of auxiliary lifting equipment, there are many potential safety hazards. Large parts often carry a solid package when shipped, usually with a forklift. After delivery is in place, users often need to spend a large sum of money to rent a forklift or even a crane to unload. In addition to on-time charges, the fit of drivers, users and service stations of these lifting equipments is not high. It is very difficult for general enterprises or individuals to change this status quo, but this situation has greatly reduced the field service capacity that has affected the main plant (construction machinery and engineering vehicles), severely constrains the maintenance efficiency, and has become a bottleneck in the improvement of comprehensive service capabilities; Loss caused by stoppages and various negative impacts also cause great harm to end users. Users pay attention to Haiwo truck crane Haiwo's reputation for after-sales service After-sales service and technical support are the distinguishing features of Haiwo in addition to its products. As a supplier in the spare parts industry, Haivao's breakthrough is that it has nearly 300 authorized service stations nationwide, and the service response capability is far higher than that of international and domestic counterparts. Regardless of the Haiwo "home" service system, or the introduction of three "5-minute" response services, it has aroused positive feedback in the industry, and even some well-known OEMs and international service management agencies have come to investigate and discuss. From the perspective of our feedback on each service tracking, all the main service stations in Haiwow have obtained service technician configuration, general service car configuration, spare parts inventory, service flow, response speed, professional technology, service attitude and communication. The user's wide acclaim. Compared to domestic counterparts, Hayward's services have taken a lot of lead. As with other construction vehicles, due to restrictions on the conditions of the work site, many users have to drive the vehicle to the service station for maintenance because there is no lifting equipment. Although the users are very satisfied with Haiwo's service in the end, from the perspective of service management, we know that we have the bottleneck of field comprehensive services. How can a fast, convenient and safe replacement of fuel tanks or replacement of other heavy-duty parts on vehicles be performed in the field of mobile users? How to help users reduce other expenses in the service process? How to help users reduce the hidden dangers of field service? All of these issues have become issues considered by Hayward service managers and Hayward executives. As a world-renowned expert in logistics self-handling solution solutions, Hayward started to research field service solutions for its service team. After a one-year project operation, the company successfully launched the Haiwo truck-mounted service vehicle, which was field-operated. The certification can well meet the requirements of the service station field service. In order to save the cost of service vehicles, Hayward recommends selecting "applicable" and "enough" chassis and lifting equipment. Hayward believes that it is first necessary to solve the lifting of field operations. With the experience accumulated by Hayward in foreign countries, the Havo HA33 truck crane was selected as the preferred lifting equipment for service vehicles. The equipment can fully meet the hoisting requirements for large parts and components on most commercial vehicles and construction machinery vehicles, regardless of lifting capacity or operating radius. At the same time, the installation space of this equipment is small and its weight is light, which has little impact on the effective loading space of the whole vehicle, and has little impact on the payload of the vehicle. After it is installed on the vehicle, it can become a lorry-mounted crane transport vehicle, with the functions of lifting, transportation, and auxiliary positioning of large-scale parts and accessories. After the vehicle equipped with spare parts arrives at the destination, it is not necessary to wait for the forklift to unload and complete the loading and unloading on its own. On the one hand, it helps users to save additional costs in the service process; on the other hand, it also improves the utilization rate of service vehicles and enhances the comprehensive field service capabilities of service stations. As the truck-mounted crane on the service vehicle adopts a folding telescopic arm, the working range is flexible. Compared with the domestic adoption of a straight-arm truck-mounted crane, there is a clear advantage: mobility. Haiwo lorry cranes have boom extension, rotation, bending and other functions. Therefore, the distance requirements for the faulty vehicles and the working vehicles during the operation of the vehicle are very loose, and it can work in a space where many large-sized lifting devices cannot work or an ordinary straight-arm truck crane cannot work, and thus can be more competent for field rescue and Service jobs. The delivered Hayworth Service Loading Cranes were custom-built on the floor of the carriage and it is easy to fix different types of Haiwo cylinders. The service truck crane can also close the car, increase the emergency lighting, add special auxiliary equipment, or change the support to the hydraulic support leg or even configure the remote control for the crane according to the requirements of different service stations. Due to the good maneuverability of the truck-mounted crane, Haiwo can reach into the installation space of large parts and components of large-scale engineering vehicles and equipment. Therefore, the Haiwo truck-mounted crane can also be used for auxiliary positioning during the installation of large-scale components. Effectively reduces the security risks during the installation process. Editor's opinion: Starting from the interests of users, this has become a common practice in marketing activities in all walks of life. But how to make this statement come true is to test service-led international companies like Hayward. In the core service network, Hyva vigorously promotes service truck cranes, improves the comprehensive service capabilities of the service stations, helps users reduce the auxiliary costs in the service process, helps users repair failed vehicles and equipment as soon as possible, and helps users to resume work as soon as possible. Haiwo 's service has been highly praised by the industry and users. However, Hyva is still studying how to make the service more effective and how to help users. Haworth's case illustrates once again that there is no limit to the service. Only by reaching out to research, grasping the bottlenecks that still exist in the service process, and considering solutions from the user's point of view, can the service be better.
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Haworth delivers 12 truck cranes to the first service stations 
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