Recently, two service training caravans from Foton Cummins went to two key areas in Shijiazhuang and Guangzhou respectively, which opened the prelude to nationwide regional service training. At the same time, it also became a model for Cummins’s service capability enhancement and service method innovation in China. Apart from the service system, a mobile training service system was created. The caravans equipped with advanced training machines, training tools and training materials can provide all-round functions such as training, practical operation, diagnosis and supply. In conjunction with the regional service teams that have already been established, Foton Cummins terminal service capabilities will be fully enhanced. to enable better support ISG Cummins engine market and ownership over 100,000 Cummins ISF engine of the domestic market. In Shijiazhuang and Guangzhou, Foton Cummins Regional Service Managers, Sales Managers and Cummins Service Experts conducted maintenance technical training for Cummins ISG engines on the key technical repairs of key distributors and service stations. The training is divided into five parts, including theoretical explanation, on-the-spot teaching using the teaching machine on caravans, fault diagnosis of real vehicles, interactive interactions between trainees, and theoretical and practical examinations. After half a day of theoretical study and training in the caravan's one-and-a-half practical exercises, the trainees basically mastered the maintenance skills of the Cummins ISG engine and significantly improved their awareness of fault diagnosis. The trainees recognized the theory and practice. Combined training methods. In order to fully meet the training needs of domestic dealers in different regions and improve training efficiency and response speed, Foton Cummins has established a point-to-point dealer training route, regardless of the cold weather, geographical location, even if the dealer is located in a remote mountainous area, training caravans will be the latest, The most complete and practical training knowledge is delivered in place. Such full-coverage, all-region, and all-weather training not only effectively meets the needs of dealers for training, but also enhances the service network as a whole. We have not missed any dealers with training needs. Following Shijiazhuang and Guangzhou, according to the training plan, the training caravans will also go to Sichuan, Hebei, Shanxi, Shandong, Henan, Shaanxi, Inner Mongolia and Northeast China to provide professional technology for dealers and service stations from all regions of the country. Ability training. Foton Cummins Training Caravan is Cummins's only and first mobile training and promotion platform in China. It has a teaching operation machine, engine disassembly tools, special tools for Foton Cummins Engine, spare parts display, computer diagnostic tools, and Inline5/6 tools. , engine maintenance manuals, engine brochures, operation display stands, accessories cabinets and other equipment and information. Can provide the engine structure and principle, the national four post-processing system principle, the engine typical fault case analysis from the theory to the fault diagnosis, the use of special tools, the national four post-processing manipulation tests and exercises and other training courses. In terms of appearance, the caravan body box shows two products produced by Futian Cummins between ISF and ISG of Cummins, which vividly demonstrated the image of Foton Cummins. Cummins provides global customers with a full range of spare parts and after-sales service support through more than 500 wholly-owned and joint-venture distribution agencies and more than 6,000 dealer locations in 190 countries and territories. In China, there are currently more than 2,000 service outlets providing services to customers. With the opening of the “Training Caravan†project, more caravans will ride in various regions of the country. While providing professional, efficient training and counseling for dealers, service stations and terminal users, Cummins will also optimize the allocation of service resources and improve Service efficiency, ultimately achieving the goal of improving terminal service capabilities and increasing customer satisfaction.
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