JD POWER Mei Songlin: Automotive "Three Guarantees" Suggestions for Pilot Fields

On September 21, AQSIQ issued the "Responsibility Regulations for the Repair, Replacement, and Return of Household Automobile Products (Draft for Solicitation of Comments)" in view of the quality and after-sales problems that are prevalent in the home car market, and plans to hold legislation in late October. Hearings. This opinion specifies the legitimate rights and interests of consumers of household automotive products. At the same time, it regulates the repair, replacement, and return responsibilities of auto dealers, manufacturers, and repairers. It is called the “Three Guarantees” regulation for automobiles. After the publication of this draft, it caused an uproar. There are many opinions about whether it can finally pass through and be implemented on the ground.

JDpower Mei Songlin said: "The submission of this draft and the large number of related reports can tell that the auto industry and the government are very determined. The possibility of being adopted is very difficult."

Mei Songlin explained that the positioning of automobile quality problems and how quality problems are caused, whether consumers would randomly return goods on the grounds of laws and regulations, etc., are intricate and complicated. If these issues cannot be clearly defined, this draft will be difficult to pass and implement.

At the same time, Mei Songlin also put forward his own opinions. “If it is possible, it should open up a field of experimentation. In a small city or region, this draft should be implemented first, followed by the “Three Guarantees” regulations for a period of time to find The deficiencies in the plan will be circumvented and resolved, and a more comprehensive version will be gradually established before implementation in the country. This will be fairer to manufacturers and consumers."

If this opinion draft is passed, what kind of influence may it bring? According to this, Mei Songlin said, “There are both advantages and disadvantages. The main advantage is that manufacturers will pay more and more attention to the voice of consumers, consumers can protect their own rights in accordance with the law; and the main drawback is that everyone will pay too much attention. Putting on the quality issues already listed in the 'Three Guarantees' and thus ignoring the quality defects of cars that are not explicitly listed, resulting in a failure to improve the performance of the car more comprehensively."

In 2004, the "Three Guarantees" regulations for automobiles have been submitted to difficulties for six years. The main reason is that the interests of the three guarantees are difficult to balance. Because it involves not only the interests of vendors and distributors and the division of responsibilities, it also has an important relationship with automobile testing standards, and the involved stakeholders are more complex. In addition, the qualifications of China's automobile sales are uneven, and the access system and auto parts access system and credit system of the sales service industry are not perfect. The relevant appraisal agencies lack authority, leading to confusion over the system of supporting consumers' rights and interests.