Five skills for novice repairers should master the basic conditions

1st trick: Know who knows his owner doubt: Which repair shop to choose to repair the car?

The car owner Mr. Liu's car had some unexpected minor problems just after the warranty period. This made him very upset. Where should he go? Shops are cheap, big stores are expensive. In order to save money, I would like to go to the store, but I also worry that "there's no good stuff for cheap," go to the big store, and don't want to spend more.

How can this be good?

Experts must make sure to choose a reliable repair shop for repairing and repairing cars. This reliable main indicator includes quality (technical level, service quality), price, scale (reliability, after-sales service, quality assurance cycle), and claims.

Larger repair shops generally have no room for bargaining. We often say that shopkeepers are bullying customers: The factory is big and the momentum is great. Although the factory does not mean that all aspects are good, at least there is a certain degree of protection in scale and technical strength. Although the price of the roadside shop is very cheap, it is often difficult to solve problems once they occur.

Therefore, it is still necessary to choose a regular auto repair shop. Although the charges are a little more than the roadside shops, it will bring a very safe and long-term quality commitment to the owners. This is a very good thing.

No. 2 strokes: Far-time cross-attack owners puzzled: Appointment service is good?

The owner of the car, Mr. Wang, said that he was particularly busy and wanted to make an appointment for maintenance. I do not know if this is possible or not. Will there be any other problems?

The expert's explanation of telephone and online appointment maintenance will not only save maintenance time, but also have the feeling of the first customer.

When making a maintenance appointment with a repair shop, be sure to describe the breakdown of the car as detailed and clear as possible so that you can obtain guidance from the technician of the service workshop. By communicating with the service personnel of the maintenance plant, we can not only discover the quality of the maintenance plant staff, but also understand the technical level of the maintenance technicians of the plant: An excellent maintenance technician should not hesitate to ask questions about the conditions of failure and are very detailed. Because only in this way can help judge the cause of the fault. Conversely, perfunctory, hastily ended communications, and the accuracy of its troubleshooting is questionable.

3 strokes: If you know the owner doubts: the car did not repair the first fight?

Ms. Wu, after experiencing the pain of dealing with the repair shop, said: "When I talk about the repair shop, I have a headache. What should I do?"

Experts must clarify their suspicions before repairing, must first adjust their own mentality, generally in the car out of trouble, more or less will affect their emotions, with unhealthy emotions will affect your judgment, repair more That's it. In addition, before the repair, we must understand the basic technical conditions of the car we have opened, such as what brand of fuel oil, what brand of motor oil, what brand of antifreeze and their own driving and vehicle driving characteristics.

No. 4 strokes: There are doubtless owners doubt: I can't pick up the car that day. What should I do?

The car owner, Ms. Gu, said that she had recently opened the car for repair, but the repair shop said that the fault could not be solved on the same day and needed to leave the car to the factory. This made Ms. Gu worry that her car was his “lifeblood” and put it on the repair shop. Invisible, my heart is not practical.

The expert explained that it is best for the owner to confirm and record the mileage, the approximate position of the fuel gauge pointer, the appearance of the vehicle, the spare tire, and the tools together with the repair shop. Be sure to take valuables from your car to avoid disputes.

No. 5 strokes: Listen to the owner of the Octagon doubt: The new car must go to the designated repair station?

The owner of the car, Mr. Hung, said that after he bought the car, the dealer asked him to carry out maintenance and repair at his maintenance station. Mr. Hung may have other plans. First, the maintenance station is far from his home, and it is not convenient. Second, it feels 4S. The shop's accessories and working hours are expensive, and one of their friends is to open a car repair shop. I wonder if they can be maintained and repaired in a friend's shop.

Experts made it clear that after we bought a new car, the manufacturers would recommend some 4S special service stations to us. Because these service stations are professional service stations for the brand, the hardware facilities are really good and the accessories are also from the original factory. These are ours. One of the reasons for choosing the 4S service station. But the more important reason is that the new car user manual stipulates that if the owner does not perform maintenance within the warranty period specified by the manufacturer during the warranty period, he is deemed to have automatically waived the warranty claim right. Therefore, if your car does not have a warranty period, you must go to the manufacturer's designated 4S shop for routine maintenance, maintenance should also be so, so as to avoid the problem becomes a factory exemption handle.

However, the factory authorized after-sales service station also has good and bad points. So when we come to a repair station, it is more mature not to trade with them immediately, but rather to sit still and sit in the rest area to take a closer look and listen. Mainly to observe the exchange of other owners and maintenance stations, or through other customers to understand the necessary information.

In addition, the experts also reminded the owner that the key parts must be used when repairing the car; no matter what accessories are used, the repair shop must be specified on the maintenance certificate.