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From April 7th to April 9th, 2011, the trainers of China National Heavy Duty Truck Group Technology Center and truck manufacturing units went to Chengdu to conduct centralized training on 85 service technicians and key personnel at 81 service stations in the southwest region. .
The market visit training was conducted to help dealers, service stations, and users understand the steady development of China National Heavy Duty Truck, introduce product features, competitive advantages, product upgrades, and product use, maintenance and repair requirements. The confidence of Sinotruk and its products will increase user satisfaction and further increase customer loyalty to CNHTC brand; through visits to interactive interactions in training, the technology center and manufacturing units will be able to keep abreast of market demand and product quality. And on-site guidance to solve various problems encountered in product service. 
The training content mainly covers the improvement, maintenance, and major fault analysis and elimination of several major assemblies such as vehicle electrical appliances, engines, axles, and transmissions. The pre-training quality department and teaching and training center researched and determined the training content. The training plan was organized and training instructors were organized to give lectures and discussions. According to the situation in which the trainees were the service station supervisors and the service backbones, the training model with the typical failure case analysis and explanation was determined. The case description was required to be accurate and the cause analysis was thorough. The three-stage explanation method is clear and the solution is fast and effective. It also organizes and prints specialized training materials. In the classroom, the trainees listen to the lectures conscientiously, the teachers explain in a simple and easy way, and the trainees also solve the problems and difficulties encountered in daily work. The trainers were asked to give lectures. The trainers and trainees in the last half of the day concentrated on answering questions and answering questions on the spot. The classroom atmosphere was lively and orderly.
During this visit, training instructors also helped to solve the problem of four AC16 bridges in Panzhihua. The replacement of 12-speed transmissions in four HOWO cars in Xining, and the steering wheel shook in 70-80 speeds for multiple HOKA vehicles in the new service station in Guizhou. The problem of failure was confirmed and praised by the service station and the trainees.
After the completion of this visit, the Education and Training Center will organize all relevant units to conduct a summary analysis of the market visit training activities, further improve the training methods, improve the training links, and make the training content more closely to the actual market and the needs of trainees, and continuously improve. The operational quality of the marketing service network contributes to building a steel marketing network for CNHTC Group.