On July 6, the Ministry of Commerce issued a notice stating that the China Rubber Industry Association's application for revision of the "Tire E-Commerce Trading Service Operational Specification" in 2017 has completed the drafting work.

In order to ensure the scientificity, rigor and applicability of the standards, China Rubber Association publicly solicits opinions from relevant industry associations, units and enterprises.

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Tire World Network found that the revised "Tire E-Commerce Trading Service Operational Norms" has improved the relevant provisions for the handling of transaction disputes.

The normative content shows that tire e-commerce operators should provide the necessary e-commerce dispute handling mechanisms and appeal channels.

When the legal rights of the relevant parties of the transaction are infringed, the tire e-commerce should assist the infringed party to conduct information forensics, coordinate with the relevant parties of the transaction, or request consumer organizations, industry associations, and other legally established mediation organizations to mediate. .

If negotiation or mediation cannot solve the problem, the e-commerce should submit the incident to the arbitration institution for arbitration or bring a lawsuit to the people's court in accordance with relevant laws and regulations, so as to effectively ensure that the interests of the participating parties are not infringed.

According to the tire world network, since the emergence of tire e-commerce, after-sales service has been the most worrying part of consumers.

The quality of online shopping products is uneven, the cost of rights protection is high, and businesses are not able to claim claims.

Chen Yinjiang, deputy secretary general of the China Consumer Rights Protection Law Research Association, said that the domestic laws and regulations on e-commerce are not perfect, and the supervision of relevant departments is not in place.

Regarding the revision of the business norms, some insiders believe that this move not only broadens the channels of consumer rights protection, but also forms certain constraints on tire e-commerce.




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